Shipping & Returns
We offer a flat rate of $5.99 for shipping within the USA and $9.99 to Canada.
We offer special low shipping rates starting at just $7.00. Shipping options for international orders are supplied at checkout, along with the cost and estimated delivery times. If your country is not listed please email us at email@example.com and we will send you the shipping cost.
Please be advised that there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to B. Zarina or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to B. Zarina.
You may return most new, unopened items within 7 days of delivery for a refund minus original shipping charges. Customer is responsible for return shipping . We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Non Returnable Items:
All Sale and clearance items are final sale. No returns will be issued on sale or clearance items.
EXCHANGE OF SALE ITEMS:
We accept exchanges of sale items however we require the customer to cover the shipping charges for us to send the exchange items.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.