Shipping & Returns
We offer a flat rate of $5.99 for shipping within the USA
Shipping options for international orders are supplied at checkout, along with the cost and estimated delivery times. If your country is not listed please email us at firstname.lastname@example.org and we will send you the shipping cost.
Please be advised that there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to B. Zarina or destroyed. International orders are not eligible for a refund or exchange..
You may return most new, unopened items within 7 days of delivery for a refund minus original shipping charges and a 10% restocking fee. Return items must be in original packaging, otherwise they will not be eligible for a return. Customer is responsible for return shipping . We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
NON RETURNABLE PRODUCTS: ALL SALE AND CLEARANCE ITEMS ARE FINAL SALE. WE DO NOT PROVIDE EXCHANGES OR REFUNDS FOR SALE AND CLEARANCE ITEMS INCLUDING REGULAR PRICED ITEMS PURCHASED DURING A SALE.
RETURNS WITH PRIOR AUTHORIZATION SHOULD BE SENT IN ORIGINAL CONDITION AND ORIGINAL PACKAGING WITH ALL TAGS ATTACHED TO:
520 MAIN STREET
EAST ORANGE, NJ 07018